First, we hook up the component (whether it’s an amplifier, receiver, turntable, or speaker) to a reference system and listen carefully. We play music through it (at a healthy volume) to ensure it sounds as it should – with no unexpected noises. If component contains vacuum tubes all tube are tested on our state of the art Ampletrex tube tester to ensure they have at a minimum of 90% life left in them. If they don’t meet this spec they are replaced. After this, if the tube component is vintage we will likely slowly power it up via variac over the course of a day to reform capacitors as well as avoiding catastrophic failure. If we hear any buzzing, hiss, crackling, pops or distortion that shouldn’t be there, we investigate and address it. Our philosophy is simple: if it doesn’t sound right to us, it’s not leaving our door until it does.

We methodically test every input and output. With amplifiers and receivers, for example, we check each input source (Phono, Aux, Tape, etc.), both Speaker A & Speaker B outputs, the tuner section, headphone jacks – you name it. We flip every switch, turn every knob, and push every button to verify they function correctly (no scratchy pots or intermittent contacts on our watch!). If the unit has special features or modes, we test those too. By the time we’re done, we know the gear inside and out.

While testing, we also give the unit a thorough visual inspection inside and out. We look for any signs of undue wear or aging (like leaky capacitors, frayed cables, or loose fittings) and we’ll take care of fixes as needed. Often it’s just a bit of TLC – cleaning a volume pot to eliminate crackle, replacing a power supply capacitors, or reseating vacuum tubes. We make sure dial lamps, displays, and other indicators are working and replace them if they are burnt out or appear dim. If there’s anything we can’t fully resolve (for example, a cosmetic blemish or a quirk due to age), we’ll clearly disclose it in the product listing along with any repairs made to the unit. Honesty is key to us, and we want you to know exactly what you’re getting.

Before boxing anything, we prepare the item itself. That might mean removing vacuum tubes from a tube amplifier (and packing them separately in their own cushioned boxes), locking down the platter and tonearm on a turntable, or detaching any fragile accessories. This prevents movement or damage to sensitive components in transit. We basically “batten down the hatches” on the unit so it’s ready for a safe journey.

Next, we wrap the entire item to protect its finish to guard against moisture and abrasions. Corners and sharp edges may get special foam guards or additional padding at this stage. The goal is to create a cushion around the piece and ensure nothing can rub or scuff against it.

Here’s where our packing really goes into high gear. Each item is expertly custom cushioned, either using its original factory packaging (if available and still robust) or with the worlds most popular and robust custom packing solution a foam-in-place system that molds to the equipment’s shape. We use a state-of-the-art Instapak® expanding foam system to create a form-fitting protective shell around the item. Essentially, we nestle the wrapped unit in a bed of foam that hardens to the contours of the equipment, absorbing shocks and preventing any movement. The item effectively “floats” in a well-padded cocoon.

We ship packages via reputable, trackable services like, FedEx, or USPS. We’ll pick the carrier that offers the best combination of speed, handling, and reliability for your particular item and location. Over the years we’ve built relationships and have access to competitive shipping rates, which we pass directly on to you – we don’t pad our shipping costs. If your item is being delivered within our region and is especially delicate, we might even use a specialty courier or “white glove” service to hand-deliver it. No matter who carries the package, we stay involved every step of the way. 

We don’t waste any time getting your purchase on its way. In most cases, as soon as your payment clears, we’ll usually have the item on the road within one business day. (If an item requires extremely intricate packing or crating, it could take up to three days to prepare – but we’ll keep you updated.) We’ll send you the tracking number right away so you can follow the shipment. Our warehouse is very experienced at efficiently processing orders, so you won’t be left waiting. We know you’re excited to receive your new gear, and we share that excitement – so we move quickly!

Every shipment from us is fully insured for its value most often through a 3rd party. On the off chance that something does happen in transit (which is extremely rare with our packing), you’re covered. We will work with our insurer to handle any claims and solve the problem, but you won’t be left holding the bag. Our customers often tell us our proactive support gives them peace of mind. Essentially, until you have your equipment safely in hand and in good shape, we’re not going to consider the job done.